Houston Flood FAQs at Gillman Subaru Southwest


FLOOD RELIEF 
Affected by the recent storms?

 Gillman Auto Group has been servicing the Houston, TX area for over 80 years. We are here to assist you with any of your automotive needs after the recent flooding to help you get back on the road as quickly as possible. Our Subaru service center, Sales Department, Parts Store, and Body Shop are open as usual and are here to help you. Our facilities and our inventory have not sustained any flood damage. We did not lose electricity, but we know many in the community have. All of our Subaru service technicians are factory trained and are here to answer any of your questions.

Houston Flooding FAQs: 

What will be your hours of operations in the coming days?

Our service department will be open our usual hours in the coming days:
Monday-Friday 6am-6pm
Saturday 7am-5pm
Sunday Closed

My vehicle is at Gillman Subaru Southwest. Did it get damaged by the recent flooding?

We have checked all our Gillman locations. All customer vehicles are fine and show no sign of damage. Again, none of our stores, including Gillman Subaru Southwest, experienced any flooding.

I think my car is flooded in my driveway or garage. What do I do next?

First, call Gillman Subaru Southwest Service Department at (877) 867-1582. We will arrange to have a tow truck pick up your vehicle and have it delivered to our service department. Next, call your insurance provider and start the claim process. Make sure you record the insurance claim number and insurance contact names. We will work with your insurance company to repair any damage to your vehicle. We have over 80 years of experience and we are here to help get you back on the road fast!

Should I start my car if it was under water?

We do not recommend attempting to start your vehicle because it could cause further damage. We also do not recommend that you attempt to drive your vehicle as it could stall, endangering you and your passengers.

Will Gillman Subaru Southwest assist in fixing flooded vehicles?

We recommend a factory-trained technician from our Service Center inspect every vehicle that was in high water. We will conduct a complimentary flood inspection by reviewing the vehicle filters and fluids.

What will I drive while Gillman Subaru Southwest repairs my vehicle?

Auto insurance companies usually provide rental car transportation. If your insurance company approves a rental car for you, they will specify the number of days and the amount per day you can spend, and they will also contact a rental agency. Gillman Subaru Southwest can help secure you a rental car, as well. In addition, we at Gillman Subaru Southwest provide a complimentary shuttle service for our customers.

Who is responsible for the repairs on my vehicle?

Typical repairs should by covered by your insurance policy. However, not all claims are immediately approved. In some instances, additional communication between you, your insurance provider, and the Gillman Subaru Southwest Repair Shop may be required. 

I had to abandon my vehicle on a street or a highway, and it is no longer there. How do I find it? 

If the city towed your vehicle, you can find it by going to //www.findmytowedcar.com/. You will need to know you license plate number or 17-digit Vehicle Identification Number (VIN). You can find your VIN on your insurance card.
 

My vehicle has been towed or needs to be towed. How much will the tow cost?

If the City of Houston or the Police Department ordered the tow, there is a city mandate that tow companies cannot charge you more than $165. If you arrange for your vehicle to be towed to a location, it's best to negotiate the price up-front with the tow company.

Gillman Subaru Southwest is here to help you and answer any other questions you have. Feel free to reach out to us via social media, our website or by calling (888) 712-3364. If the recent flooding affected you, our prayers are with you and we want to help get you through this transition as quickly as possible.

Below is a list of websites that may be of assistance.
https://www.fema.gov/disaster/4277/updates/filing-flood-insurance-claim (FEMA)
//www.redcross.org/ (Red Cross)
//www.houstonemergency.org/ (Houston Emergency)
//abc13.com/community/schoolclosings/ (School Closings)
https://weather.com/ (Weather)
https://drivetexas.org (Drive Texas)

Below is a list of organizations taking donations:
https://www.redcross.org/donate/hurricane-harvey (Red Cross) 
https://give.salvationarmyusa.org/site/Donation2 (Salvation Army)

Make an Inquiry

Schedule Service

Appointment Information*

Service Information*

Hours

  • Monday 06:00am - 06:00pm
  • Tuesday 06:00am - 06:00pm
  • Wednesday 06:00am - 06:00pm
  • Thursday 06:00am - 06:00pm
  • Friday 06:00am - 06:00pm
  • Saturday 07:00am - 05:00pm
  • Sunday Closed

Gillman Subaru Southwest

10575 W Sam Houston Pkwy S
Directions Houston, TX 77099

  • Sales: 855-404-7333
  • Service: 855-407-7278
  • Parts: 855-400-7478
)
; ;